HP Envy 6000 series printer - connect to new wifi network

[Molly159]

Hello, I recently got  a new broadband provider, need to connect HP envy 6000 series printer to the network. I've followed the steps in HP support site, but its not working. I've pushed the wifi button at the back of the printer, doesn't seem to do anything

I now have a printer that is pretty much useless, anyone got any ideas how to sort this out?

Many thanks for your help,

Mary. 

[sandytechy20]

@Molly159

Welcome to the HP support community.

Could you elaborate in the issue for better understanding?

[wetbaz]

Hi Mary, same problem here - new modem with different name and I've done all the diagnosis steps to get the message 'windows doesn't have  a network profile for this printer". I've spent hours on it and even managed to do a wireless network test, which stated that the printer FAILED the SSID (Network Name) search. Do you think I can find out how to 'simply' change it? ANYONE, please help?

Wayne

[sandytechy20]

@wetbaz

Welcome to HP support community.

Provide the printer model number or the product number for further assistance.

Here is the link to find the product number:- Click here

[wetbaz]

Hi Sandy

6WD38A

[personal informaton removed]

I've now got lights flashing everywhere,

Have reset heaps and I don't get the purple flashing lights. At the moment 'i' is flashing along with 'E' message and orange light up top.

[sandytechy20]

@wetbaz

Perform a power reset , Reset the printer to recover from printer errors or failures.

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
6. Turn on the printer.

Update the printer firmware to install the latest update

Here are the steps:- Click here

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.