HP Envy 6055 WiFi - Light Not Lit

[CarolynBuggs]

My printer has been working well for the past year and a half.  Now it's not connected to the internet.  I've tried everything researched but the blue wifi symbol is not lit and I cannot get to the configuration options.  I'm of course out of warranty and don't know if a new wifi card is available or what the issue is.  I've reset and reset and the light won't come on so I can configure.

Please assist.

[Kumar0307]

@CarolynBuggs, Welcome to the HP Support Community! I’m here to help.

I see that you are not able to connect the printer to a wireless network.

Do you have a personal router?

Print a Wireless Network Test Results page

1. Touch and hold the Information button  for 3 seconds.

   All the control panel buttons light up.

2. At the same time, touch the Information and Resume buttons .

   A Wireless Network Test Results page prints.

Follow the steps mentioned in this document - Connecting an HP Printer Using Wi-Fi Protected Setup (WPS)

• Make sure the printer and the Mac are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
• Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

• This printer supports WPA encryption, check if the router is on the same encryption method. If using WEP or WPA-PSK+FT change it to WPA-PSK

Hope this helps! Let me know how it goes. 

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