HP Envy 6452e says it is online but won't print sent jobs unless I unplug the power cable first

[Mack999]

My HP Envy 6452e printer does not print reliably on a wireless network. More than 50% of the time, print jobs sent from a Windows laptop will not come out on the printer until I unplug the printer and plug it back in again. Then after the printer has re-connected, the print jobs will come out. All status lights are correct. The computer and the HP printer app both say the printer is online. The print job does not show up in the printer queue in Windows. This works like this from two different Windows laptops and three different wi-fi systems (home, AirB&B#1, AirB&B#2). No other problems exist in any of these three wi-fi networks except for an occasional internet outage although the wireless connection stays up. I am ready to return the printer although it has all of the features I want including remote scan.

[Jay_G24]

Hi @Mack999,

Welcome to the HP Support Community. 

I'd like to help with the printer connectivity issue.

 Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

1. Download HP Print and Scan Doctor.
2. Run HPPSdr.exe from the download location on your computer.
3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
   • If your printer in not in the list, turn it off and on, and then click Retry.
   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
4. If a screen prompts you to turn on printer updates, click Yes.
5. If a screen prompts you to make your printer the default printer, click Yes.

Set a manual IP-

To set a manual IP and try the steps below -

Press the information and resume button at the same time to print the network configuration page and take down the IP address

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 

--->go to wireless ---> wireless 802.11---> select manual ip ---> apply

--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  

--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

 Connect the printer to TCP/IP port

 --->Touch on the wifi icon ((i)) on the printer and take down the IP address 

a. Click Start/Devices and Printers.  Right-click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.

b.    Select Add Port.  Select Standard TCP/IP Port.  Select New Port.

c.    Follow the Add Port Wizard.  Under Printer Name or IP Address, .  Example:  192.168.1.15.  The IP address will be copied under Port Name.  

d.    Select Next and Finish the Wizard.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[JessikaV]

Hi,

Reset the printer

Reset the printer to recover from printer errors or failures.

1. If your printer has a rechargeable battery, remove it.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

6. Turn on the printer to complete the reset.

HP ENVY 6400e All-in-One Printer series Firmware Update

001.2250A

49.4 MB

Jan 4, 2023

Download

JessikaV
HP Support Community Administrator