• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎12-03-2023 07:16 PM

HP Recommended

Hello! I recently switched internet providers and am no longer able to get my HP Officejet Pro 8610 to connect to my wireless network. When I run the Wireless Setup Wizard I am able to select my network and input my password, but then I am told that the password is incorrect.

 

I am 100% sure that I am inputting the correct password. I have checked many times and all other devices on the network connect correctly with that password.

 

My MacBook Pro runs Sonoma 14.0—I'm not sure if that is relevant to this issue.

 

In the printer's settings, I tried turning off "IPv6" as suggested in some other trouble shooting posts, but that did not change anything. I am still getting the same issue. Any help would be greatly appreciated!

 

Thank you!

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.