HP Officejet Pro 8625 Detects Network but Won't Connect

[hsl23]

We recently upgraded our router. I was able to connect to the new network. However, today it wasn't connected. When I went in to try to connect it says "unable to connect". It is detecting the network but after I enter password it won't connect.

I have tried to reset network settings for printer, power cycle, turned on and off the wireless on the printer.

Through my computer I even looked up the printer's IP address, but when I enter it in a browser, it says unable to connect.

Would appreciate any help you can provide!

[praveen196]

@hsl23 Welcome to HP Community!

I understand that you are unable to connect to the wireless.

Please le us know which operating system you are using.

When you experienced issues with the wireless did you hit the "Reset" button on the router? This restores the factory settings, which would have removed the wireless password. If so, please reconfigure the router settings prior to reconnecting the printer to the wireless network. 

To help determine the cause of the wireless connection issues use this guide, HP Officejet Pro 8610, 8620, 8630, 8640, and 8660 e-All-in-One Printer Series - Printer Does Not Mai....

Please avoid using the WPS feature on the router to reconfigure the printer on the wireless network, instead use the Wireless Setup Wizard. See this guide: Connect the printer to the wireless network. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[njh1]

Hello @praveen196,

I have the exact same problem and notice that others have posted this issue in the past week. My connections appear to be fine throughout my house, only my printer is not connecting. Why do you recommend resetting the router?

Thank you, I am not a techy person, but your solution does not make sense unless there appears to be router issues. 

Nancy

[praveen196]

@njh1

I understand your concern .

Please restore n/w settings and reconnect the printer to the network

1.      Turn off the Router, Printer, and computer/ mobile devices.  

2.      Wait for 60 seconds.  

3.      Turn on the Router first and wait for all the lights to stabilize.  

4.      Turn on the printer and allow it to configure itself.  

Pelase perform the clean reinstallation of Pre-installed HP drivers

1.       In Windows, search for and open Programs and features   

2.       Select your HP Printer   

3.       Select Uninstall   

4.       In Windows, search for and open Devices and printers   

5.       In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’   

6.       Open up the run command with the “Windows key + R” key combo.   

7.       Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)   

8.       Click on the “Drivers” tab   

9.       Look for HP Printer driver. If you see it Click on it and click Remove at the bottom   

10.   Select Ok   

11.   Select Apply and Ok on the Print Server Properties windows   

12.   Close Devices and Printers, restart the computer. 

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Have a nice day!!

[njh1]

Hello again @Praveen196, when I select the 8620 link on your reply to to @hs123 (to determine the cause of the wireless connection issue) I get a message that the page no longer exists. 

I have turned my router off and on, but the printer still will not connect to the network. I have no other network issues going on, this appears to be the same problem experienced by @hs123. The network is recognized but the printer will not connect.

Please  provide further guidance on this issue which is more than annoying, it is critical.

Thank you,

Nancy

[praveen196]

@njh1

I understand your concerns.

In that case, I would suggets you conatct our phone support and check.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!

[njh1]

This problem has been solved.

[njh1]

I have been able to correct this problem by properly resetting the Verizon FIOS router.

Thank you.

[praveen196]

@njh1

Thank you for the update.

In the future, if you have any other concerns. Please get back to us. We will assist you.

Have a a nice day!!