Had an upgraded 5G internet installed. My HP OfficeJet Pro 9010 will not hook up to the network.

[Haggar2]

WiFi light flashes. Going through the Wireless Wizard Setup, the printer does not "see" the network. After entering the network and password, it does not connect. Do I factory reset the printer and then try to enter the network and password? 

[Dragon-Fur]

@Haggar2 

There are several moving parts to connecting the printer to a 5G network.

Places to check / considerations

Start with the easy bits

If you are sure all is "just as it should be",

Restart everything, including the router that controls the network.

Network defaults...

 User Guide

Network defaults are explained on Page  84

Connectivity - what does the printer support?

 Product Specifications for the HP OfficeJet Pro 9010 All-in-One Printer (3UK83A)

and - another source:

Connectivity, Std

1 USB 2.0; 1 Host USB; 1 Ethernet; 1 Wireless 802.11a/b/g/n; 2 RJ-11 modem ports

Reference -

Easy to read article on the different Wireless standards

What are IEEE 802.11 Standards? : 802.11a/b/g/n/ac/ax

Dual Band router / network considerations

The printer might - or might not - connect to 5GHz - the documentation is unclear on the subject.

Regardless, the printer should be able to connect to your network if your router supports both 5GHz and 2.4GHz.

Set the router to broadcast on both 5GHz and 2.4GHz.

Create (if possible) a separately named SSID network for each frequency.

Try connecting to the SSID named network for the 5GHz band / frequency.

No Joy?  Connect the printer to the SSID named network for the 2.4 band / frequency.

Note the suggestion to switch OFF "hopping" on the router (if supported).

Example - Dual Band Considerations

SSID_Dual_Band_Example_11

Wireless Center - Things that are Wireless

Worth checking - lots of information at the site...

Wireless Printing Center – Static IP Address

AND

Wireless Printing Center > Common Questions > Wireless Connection Issues

Some of the more common remedies grouped here:

Wireless Printing Center > Common Questions > Printer no longer works on network

What else?

What if stubborn printer won't do what it ought?

For example, what if the printer connects, perhaps works for a bit, then disconnects?

HP Tango, OfficeJet 8010, Pro 8020, 8030, 9010, 9020 Printers - Printer Frequently Disconnects from ...

This document is for HP OfficeJet 8010, 8012, 8013, 8015, 8022, OfficeJet Pro 8020, 8022, 8023, 8024, 8025, 8026, 8028, 8035, 9010, 9012, 9013, 9014, 9015, 9016, 9018, 9019, 9020, 9022, 9023, 9025, 9026, 9028, Tango, and Tango X printers.

If the printer is on a 2.4 GHz Wi-Fi connection and frequently disconnects, make sure Wi-Fi Direct is enabled.

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

HP OfficeJet Pro 9010 All-in-One Printer 

OR

Product Home

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