Hp envy 6432 won’t reconnect to wifi

[AJ53-]

My printer dropped of line mid print then said ink needed so I replaced it - now I can’t get it back on WiFi it’s just flashing green light, I’ve followed the instructions but it’s still not happening ? 

[Mans]

@AJ53- 

Hello,

Use the Wireless button on the back of your printer to restore Wi-Fi setup mode.

1. On the back of the printer, press and hold the Wireless button () for five seconds.

   Note: Your control panel might look different than the following example, but the steps are the same.

   

2. Wait for the Status light to turn purple.

3. Within two hours, return to the app or software to find and add your printer and complete the setup.

Then reconfigure your printer in your wireless network. It may be necessary to use a temporary USB connection to reconnect your printer to the wireless network. HP DeskJet, ENVY 6000, 6400 printers - Wireless printer setup.

I remain at your disposal in case of need.

Best regards,

[AJ53-]

I’ve tried that the WiFi flashes and goes straight off again, it’s puzzling 

[Mans]

@AJ53- 

Thanks for your return,

Please restart the printer, computer, and router for solve this problem.

1. Turn the printer off, and then wait 30 seconds.
2. Disconnect the printer power cord from the printer.
3. Turn off the computer or the device you are trying to print from.
4. Connect the printer power cord to the printer, and then turn on the printer.
5. Disconnect the power cord from your wireless router, and then wait 30 seconds.
6. Reconnect the power cord to the router.

    NOTE: 
   

   Wait until internet service is restored. Internet service is interrupted while the router is off.

7. Wait at least 3 minutes, then turn on the computer.
8. Try to connect your printer to the wireless network again.

I remain at your disposal in case of need.

Best regards,

[AJ53-]

Thanks for this, it’s still not connecting 

[Mans]

@AJ53- 

Hello and thanks for your return,

The firmware must be updated first if an older version is installed, else the reset will not be made.
Please update the printer's firmware as follows: https://support.hp.com/us-en/drivers/selfservice/hp-envy-pro-6400-all-in-one-printer-series/29256678....

You will need to follow the instructions below to reset printer:

1. Turn the printer off.
2. Press and hold down the Color Copy () and the Resume () buttons.
3. Hold the buttons when you turn on the printer.
4. When the all light turns on, release the Color Copy and the Resume buttons.
   

   NOTE: It takes about 60 seconds before initialization process begins.

5. The initialization starts.
6. When the initialization completes, please reconfigure your printer.

I remain at your disposal in case of need.

Best regards,