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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- I cannot connect my 8630 printer to the internet, even thoug...

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05-14-2022 04:41 PM
HP Print and Scan Doctor 5.0.11 says "Your computer is connected to a wireless network. The network name is (SSID): (it notes correct network name -- which is the same my laptop is on too)
HOWEVER,
The Printer says:
IP Address: Not connected
Network Name: Not available
MAC:....
Host Name: .....
Bonjour Name: ....
05-17-2022 08:13 AM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:
- What's the Wi-Fi light status on the Printer(Blinking or Steady)?
- Have you tried printing from a different device?
While you respond to that, let's prepare your printer for a wireless connection, and restart the printer, computer, and router.
- Turn the printer off, and then wait 10 seconds.
- Disconnect the printer power cord from the printer.
- Turn off the computer or the device you are trying to print from.
- Connect the printer power cord to the printer, and then turn on the printer.
- Disconnect the power cord from your wireless router, and then wait 10 seconds.
- Reconnect the power cord to the router. Wait until Internet service is restored. Internet service is interrupted while the router is off.
- Turn on the computer.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
ECHO_LAKE
I am an HP Employee