• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
Envy 7640
Microsoft Windows 10 (64-bit)

I had to replace my modem and router. I got my ENVY 7640 to acknowledge the new network, but I cannot change the MAC address.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Landyce wrote:

...I got my ENVY 7640 to acknowledge the new network, but I cannot change the MAC address.


@Landyce 

 

No, you can't change the MAC address (media access control address) it is unique. The following Guide may help.

 

            https://www.hp.com/au-en/campaigns/wireless-printing-center/reconfiguring-system-help3.html

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

1 REPLY 1
HP Recommended

@Landyce wrote:

...I got my ENVY 7640 to acknowledge the new network, but I cannot change the MAC address.


@Landyce 

 

No, you can't change the MAC address (media access control address) it is unique. The following Guide may help.

 

            https://www.hp.com/au-en/campaigns/wireless-printing-center/reconfiguring-system-help3.html

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.