LaserJet Pro MFP M477 stuck on "Printing Document"

[Benad]

I can't print any documents on one printer on the network (ethernet connection).

The computer sends through the document, the printer starts as though it's going to print, the message comes on the  printer screen "Printing Document." And then nothing happens.

Eventually I get an error on the computer.

Clearly the computer can see the printer and  the document is being sent through. The other computer on the network works just fine. Where do I begin troubleshooting this? I've tried uninstalling and reinstalling the latest HP driver software to no effect.

[Valsimot · Accepted solution]

Install Universal Print Driver from hp.com

[Benad]

Now I never thought of that work-around. It's not optimum but it appears to be working for the moment. So I shall mark this as the accepted solution.

It's still inconsistent - no idea why, sometimes printing and other times just nothing coming through and I get an error. But it does seem to work better than what I had before.

Thank you.