• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎05-25-2024 09:34 AM - edited ‎05-25-2024 09:35 AM

HP Recommended
Product: HP OfficeJet Pro 7740 Wide Format All-in-One Printer

I am working for an architect and he owns this printer. I do not connect the (Officejet 7740) printer to anything until I need it. I am trying to reduce the wifi exposures. I say all this because I need to scan but the printer is only scanning half the page - can you help me fix this? without wifi?. I have successfully sent files to print with a direct computer to printer wire connection. Scanning is essential for my work. Thank you. 

Category:
Reply
1 REPLY 1

‎05-25-2024 10:06 AM

HP Recommended

Ideally the printer should be connected to the modem/router using hardwire (ethernet)


According to page 99 of the users manual you must switch from USB to WiFi to Ethernet.  It appears you can only use one method to connect.

 

if you plug in a USB cable you will disconnect the WiFi and I suspect the wifi pairing is not done automatiocally if you unplug the USB.

 

The printer only uses the 2.4ghz band so WiFi direct must be done at 2.4ghz, not 5ghz.

 

If you are scanning and only getting 1/2 a page there is something wrong on your PC or MAC.

 

Windows full feature software dated April 2024

https://ftp.hp.com/pub/softlib/software13/printers/SJ0001/COL117466/Full_Webpack-51.10.6100-SJ0001_F...

 

 

Reference

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.