New 9015 printer keeps going offline

[ALLY42]

New 9015 keeps going offline. I have to unplug and plug in again to print I have talked to support several times they get rude and do not help. Anyone know how to fix this 7 day old printer. or where to request a return and refund. I purchased direct from HP

[Dragon-Fur]

@ALLY42 

Welcome to the HP User Community.

The printer connection is perhaps at fault - that is, the printer connection to the network cannot be maintained and is falling off the network.

Several possible causes - most of which would have been covered when you spoke with HP Support.

A review:

Windows and MacOS -

Start here – Solutions are presented in the order to be completed:

HP printer is offline or not responding

and

HP Tango, OfficeJet 8010, Pro 8020, 8030, 9010, 9020 Printers - Printer Frequently Disconnects from ...

This document is for HP OfficeJet 8010, 8012, 8013, 8015, 8022, OfficeJet Pro 8020, 8022, 8023, 8024, 8025, 8026, 8028, 8035, 9010, 9012, 9013, 9014, 9015, 9016, 9018, 9019, 9020, 9022, 9023, 9025, 9026, 9028, Tango, and Tango X printers.

If the printer is on a 2.4 GHz Wi-Fi connection and frequently disconnects, make sure Wi-Fi Direct is enabled.

and

Example - SSID / Dual Network - Considerations

SSID_Dual_Band_Example_13

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Fed up - don't want it...

Only the store can authorize and arrange for a refund / return.

Our Community does not have any access to personal data or to purchasing.

If the printer is within the purchase return window,

Please contact the HP Store Customer Service

HP Store – USA

 Store/HP.com USA Sales

 Not your HP store?  Scroll to the bottom of the store website and click the Flag to change regions.

Customer Service - Examples

• HP Store Customer Service - USA

 For example:  Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

OR

• HP Store - UK - Customer Service - Contact the Store

Under “I’m looking to buy…” > Select Home Products

Under  “I would like to…” > Select Contact a product specialist before I buy

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References / Resources

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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