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HP Recommended
HP LaserJet Pro MFP M28w Printer

I changed my internet courier to a new company and my printer doesn’t get connected. I have used different steps with Hp Smart app. It doesn’t work. 
i followed the instruction on the site too

can someone help ? Please email me 

[Personal Information Removed]

1 REPLY 1
HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Try to do a reset on the printer and use HP Smart to setup again.  These different resources show how it's done, any one of these will reset the printer wireless:

 

https://www.youtube.com/watch?v=Wu0cQgvVQ0I

https://www.youtube.com/watch?v=o49pTUd6tI0

https://www.youtube.com/watch?v=mG6PQQbyu2M

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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