• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
Officejet 6700 Premium
macOS 10.15 Catalina

Hi, 

 

Suddenly my Officejet 6700 Premium won't connect to my home wifi network (it used to connect fine until it randomly stopped connecting this morning). Wifi works fine on all other devices. Printout of network test results: Under settings, "No Filtering" is bolded and it says FAIL next to it. Is this the issue? How do I fix this?

1 REPLY 1
HP Recommended

Hi @goldie09,

 

I'd like to help!

 

Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

 

Remove and add the printer

  1. Click the Apple menu, and then select System Preferences.
  2. Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.
  3. Click the name of your printer, click the Minus sign , and then delete the printer.
  4. Click the Plus sign , and then click Add Printer or Scanner.
  5. Click the Use or Print Using box, and then select AirPrint
  6. Click Add to add the printer to the list.
  7. Try to print.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.