cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
Highlighted
New member
2 1 0 0
Message 1 of 30
20,409
Flag Post

Pop Up screen showing HP Device Monitoring framework will damage my computer. How can I resolve this

HP Recommended
Microsoft Windows 10 (32-bit)

I have the HP Office Jet 5740. It is no longer in warranty (bought in 2016). Tried printing this am and keep getting a pop-up saying HPDeviceMonitoring.framework" will damage my computer (Apple MAC). Called Apple and they said it was an HP issue which he could not help me with, although tried a number of things and nothing worked. He did mention he had a number of calls yesterday reporting the same issues. 

Please help....I do not know how to resolve this issue. 

29 REPLIES 29
Highlighted
Level 1
4 3 0 4
Message 2 of 30
Flag Post
HP Recommended

I have the same problem with Hp Envy 5640 printer on Catalina 10.15. Contacted Apple who were unable to resolve the issue referring me to HP. Scanned with Malwarebytes but nothing found. Reset printer and managed to get it working with AirPrint however "HP Device Monitoring Framework will damage your computer" pop up still appears. Also HP utility has stopped working. Any Solutions?

Highlighted
Author
New member
2 1 0 0
Message 3 of 30
Flag Post
HP Recommended

I'm wondering if I uninstall the printer and re-install if that would help. I'm almost at the point where I go out and purchase a new printer but not even sure if that would help. 

Reply
0 Kudos
Highlighted
Level 1
1 1 0 3
Message 4 of 30
Flag Post
HP Recommended

I had the same issue with my HP Laserjet 3020. I am using a Mac OS Catalina 10.15.7 Just noted last night. same issues, using the printer could damage computer, possible malware alert with download date unknown.  seemed to be disconnected from. WIFI.  Apple was unable to resolve & reported having others with HP issues.  Recommended I contact HP.  Has anyone gotten help that resolved the he issue? 

Highlighted
Level 1
2 2 0 3
Message 5 of 30
Flag Post
HP Recommended

HP ENVY Phto 7800 printer.  using a wireless connectuion with my MackBook Pro computer. I got the message: 

“HPDeviceMonitoring.framework” will damage your computer."  The message won't go away.  It has no red button to click.

Highlighted
Level 1
11 11 0 3
Message 6 of 30
Flag Post
HP Recommended

Same thing with my envy 7640

Highlighted
New member
1 1 0 0
Message 7 of 30
Flag Post
HP Recommended

Seeing the same issue on an OfficeJet Pro 8710 with Catalina 10.15.

I guess either HP or Apple have updated something and this issue is a manifestation of poor release process. One of them haven't fully tested the release. I think my money might be on Apple having added tighter security without fully evaluating the impact.

 

Unfortunately this issue has now turned my HP installation into Malware reducing my mac experience as I have to navigate past the popup 😥

Reply
0 Kudos
Highlighted
Level 1
7 6 0 0
Message 8 of 30
Flag Post
HP Recommended

Also seeing this - it is clearly a "false positive", ie the Apple anti malware engine seeing this app as a virus.

 

One way to resolve this is by turning off System Integrity Protection.

 

Obviously in so doing you are exposing yourself to potential malware. But if you know what you are doing it is definitely working and restores the functionality.

Reply
0 Kudos
Highlighted
Level 1
11 11 0 3
Message 9 of 30
Flag Post
HP Recommended

I just saw this on an Apple Forum for what it is worth. I have no idea what it means or what the links do, so I'm sharing this to see if anyone has the expertise to explain what I'm sharing. I'm a user, not a technician!

 

From an Apple ForumFrom an Apple Forum

Highlighted
Level 1
11 11 0 3
Message 10 of 30
Flag Post
HP Recommended

Looks like my photo won't show up on my last post, so here is the text I found on the Apple Forum. I didn't want to click on the links.

Again, is anyone out there with the expertise to explain what this means?

 

This is due to an outdated signing signature on the HP software.

Ref:

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation