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‎08-15-2021 02:22 PM

HP Recommended
Product: HP Envy
Operating System: Microsoft Windows 10 (64-bit)

I recently purchased a new router and my HP LaserJet Pro 6500A Plus printer series has the old (SSID) network name and is not connecting to the new network name. I have used HP Easy Start and it cannot find my printer even with a USB chord. I have also used HP Smart App and that has been unsuccessful as well. I have restarted and reset ALL devices, including computer. I have pressed the WPS button on the router to reset as well and still unsuccessful. Does anyone know how to fix this? My printer's wireless light shows lit up in blue. The Configuration Summary shows that the network name is the one in my old router/state. Can someone send me instructions how to reset this printer? Or reconfigure the network name? 

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2 people had the same question
1 REPLY 1

‎08-15-2021 04:07 PM

HP Recommended

Resolved by installing something off of HP support. Thanks all. 

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