Printing an envelope

[CTartist]

My OfficeJet 8710 wireless printer suddenly won't print a #10 business envelope. It used to work fine, but it now says "paper mismatch" on the screen, even though I have done everything on MS Word and on printer screen to select the size of the item that I want to print. I use a Windows 10 operating system.  Any suggestions? Thanks!

[Dragon-Fur]

@CTartist 

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@CTartist wrote:

My OfficeJet 8710 wireless printer suddenly won't print a #10 business envelope. It used to work fine, but it now says "paper mismatch" on the screen, even though I have done everything on MS Word and on printer screen to select the size of the item that I want to print. I use a Windows 10 operating system.  Any suggestions? Thanks!

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Some places to double check...

• Try (re)opening the tray > Check / Modify the paper size / type.
• Open the EWS and recheck the Tray and Paper Management settings.
• Check the Preferences - make sure the Preferences > Shortcut is set to something benign (for example, Everyday Printing)
• If all else fails, treat the #10 envelope as a "Custom size" (in Word > Mailings > Envelopes).  Tell the setup the envelope is "Custom" and enter the dimensions.
• Recheck the Feed options - this usually "sticks" but might have changed.

Check / Adjust / Retain the Paper at the Printer Display Panel

Open Printer Tray,

If you have not yet done so, add desired paper type

Wait a couple of seconds…

Close Tray

IF applicable for your printer:

Look for a message on the Printer Control / Display Panel,

Click Modify (wording varies), set the paper size and type, Click OK

Note:  Printer Display panel option is not applicable to printers that lack a printer display panel and might not be available on all printer models that do include a printer display panel.

Note 2 – Printer Display Panel > Adjusting the paper size:

If the size of your Paper Size is not in the Drop-down menu,

If the “custom” paper size is available in the list:

Select Custom (likely the last selection in the list)

And / Or

Embedded Web Server (EWS)

 Note:  This option is not applicable to printers connected via a USB printer cable (no network connection).

If the printer is on the network,

If the EWS feature is supported on your printer,

Use the Embedded Web Server (EWS) to view / configure your printer.

NOTE:  Laser printer options in EWS are very different from those offered in InkJet Printers.

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

NOTE:  If the size of the Paper Size is not in the Drop-down menu, Select Custom (likely the last selection in the list)

NOTE 2:  EWS is also available in HP Smart Windows and HP Smart Mobile > Settings > Advanced

Set the Preferences – Windows

NOTE:  This section is not applicable to Mobile Printing.

Printing Preferences are available directly from the driver and / or might be called "Printer Properties" / "Shortcuts" (or similar) from within printing software / applications.

Notes: 

• Generally, Ignore this section when not relevant – for example, when using Word > Mailings > Envelopes.
• In the case of PDF / Image printing, Pre-set the Preferences (below) or set the Properties during the job setup.

That said, consider:

Regardless of what kind of printing you will do (later), make sure the Printing Preferences shortcut is set to "Everyday Printing" or something equally benign.  For example, don't leave the shortcut set to Booklet printing choices or other custom setups that are completely contrary to printing envelopes.

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Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

1. Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.

Settings > Devices > Printers and scanners

Left-Click on (your) Printer > Manage > Printing Preferences

Next

Tab Printing Shortcuts > Click / Highlight your preferred shortcut > Click Apply > Click OK to exit

NOTE - Make changes to a Shortcut

• Select a shortcut and adjust the settings for paper, source (tray), other settings / Tabs
• Scan Menu for HP Scan >>  If there is a More > section, check / adjust settings in the sub-sections > Click OK to save sub-menu changes
• If supported, save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save as a new / different file name
• Click OK to save the setup

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Rabbits_and_Chickens_Test_Envelope_10_4

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When the website support page opens, Select (as available) a Category > Topic > Subtopic

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[CTartist]

Thanks I will try this!