The Printer was my problem -not my modem

[ehloughlin]

I have had a problem with what I thought was a new modem.

However I found out the solution was right on my printer.  Only I didn't know what the little icons on the screen.  With help from my internet carrier they found the information about the icons and assisted me in getting the printer connected to the network/internet.

If I had a user manual I probably could have figured out how to fix it.  I spend hours over the last 2-3 weeks trying to get help from the HP support - but I never got connected to a human.

VERY disappointed with HP service.   

[Dragon-Fur]

@ehloughlin 

and / or

Those reading

Welcome to the HP Community --

True - HP Support focuses on Warranty repair for products still in Warranty.

When you don't see something you need, try asking your question in the Community.

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User Guide - HP Envy Photo 7800 Series  

Control panel and status lights > Starting on Page 11

Network connection is used to connect your printer to your local network (in home or home office).

Web Services is used to connect your printer to the Internet

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Troubleshooting > Wireless Connection and Web Services

TKB Article contributed by HP SofiaML

 TKB - HP printer is offline or unavailable

AND

Wireless Troubleshooting

 Troubleshoot a Wi-Fi connection to an HP printer 

 HP Printers - Using a Wireless Network Test Report

and

Web Services

Note:  March 2024 >> Document does not address the new EWS format changes for OfficeJet Pro 91xxe and 81xxe printers.

 HP printers - Managing the printer internet connection (Web Services)

Web Services is used to connect the printer to the Internet. 

Web Services recognizes the printer and hands it to whatever service is "next". 

For example, Web Services might hand your printer to ePrint, Instant Ink, HP+, Print Anywhere, or certain Cloud services.

Troubleshooting Web Services - Start here

 HP printers - Cannot connect to Web Services

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Product in Warranty?

HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:

Contact HP Support

Start here:

 HP Support virtual repair center

Printers

 Contact HP Support – Printer Support

HP Support  HP World-Wide Support

Select your region and follow the prompts

HP Support - Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

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Reminders - READ

Online Case Submission to HP Support is available to those whose devices registered and are still in Warranty.

Some regions display phone / chat contact information only after the case is submitted online

Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.

HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.

If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

Important

Never post private information in the HP Community!

HP Support does not free-post phone numbers for HP Support on the Internet.

Do not be a victim.

Stay vigilant.

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Out of Warranty?  What to do...

For those of us who are "Out of Warranty", submitting a case to HP Support is not an option.

Open your device HP Product Home > Select Category Troubleshooting to find help for common issues.

HP Support does not generally provide free service for out-of-warranty devices.

Our HP Community is not HP Support; we do offer online help free of charge.

Reminder – New Post – Post New Question

 When you submit your question to the Community,

Increase your chances of receiving an answer ---

Provide as much information as possible about the product.

For example,

• Provide the exact model of the device and the Operating System / version
• Tell us what you have tried to fix the problem.
• As best you can, describe the issue for which you are seeking our help.

 Post New Question

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Please remember >> NO private information in your message.

No serial numbers! 

No phone numbers!

No email addresses!

No home addresses!

No photos or names of friends, family, colleagues!

Thanks for keeping yourselves safe.

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY Photo 7800 All-in-One Printer series  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.