Used HP Printer I just purchased asking for custom password

[AngelaDahlia]

I have purchased a used HP DeskJet 3755 and I'm trying to connect my printer to my laptop and/or the network but can't get past the setup as it constantly asks for a custom password, which I don't have and can't get a hold of the seller anymore. Please assist as this is incredibly frustrating and I've never had these issues setting up a printer before. I've tried everything, including entering 12345678 as I saw that was often the default password. I need to print for a small business I'm trying to start and just purchased the ink and everything is set up but can't get past this one part.

PLEASE HELP.

[Jay_G24]

@AngelaDahlia,

Welcome to the HP Support Community

I'd like to help!

I understand the printer is locked with an administrator password.

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[AngelaDahlia]

Hi, thank you for your response and help, but when I clicked to check my messages, I received this message from this website, " You do not have sufficient privileges for this resource or its parent to perform this action.

Click your browser's Back button to continue."

So I can't access the message with the reset instructions.

[Jay_G24]

I had requested the mods to give you access, please check you should be able to view your private messages.

Hope this helps!

[AngelaDahlia]

Great thanks, I was able to access the message.

[Jay_G24]

You're welcome 🙂

Keep me posted with the results.

[AngelaDahlia]

The reset did not resolve the issue. 😞 

[Echo_Lake]

@AngelaDahlia

Thank you for posting back. 

As we have tried all the troubleshooting steps from our end, think this issue needs some additional technical assistance that can be better provided through one-on-one interaction with our HP Support team. 

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!