Why have HP locked out my printer just because I cancelled my ink contract. I am now unable to scan

[flav35]

HP have locked out my printer just because I cancelled my ink contract. Not a happy.

[Dragon-Fur]

@flav35 

Welcome to the HP User Community.

You should not be "locked out" of the entire printer.

That said, the following is true:

• Instant Ink is a Print-by-Page subscription model.  Ink is provided as part of the subscription.

• Instant Ink cartridges remain the property of HP.  This includes those cartridges activated as part of the subscription and any ink sent to you during the subscription.

• After the contract with Instant Ink is terminated, Instant Ink cartridges will lock and cannot be used in any printer.

• All the Instant Ink cartridges must be removed from the printer.  Replace the Instant Ink cartridges with HP genuine ink cartridges that you purchase.

• You can send unused, depleted, or other unusable ink cartridges to HP for free.

• HP will not chase you down if you do not return the Instant Ink cartridges.

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Rules / Information / Cancellation / "How-it-Works"

Things that are Instant Ink

Start here:

HP Instant Ink - Manage your account

Includes information for:

Change your payment information

Change to PayPal

Apply a prepaid card

Sign into your account

Review your bill

Change plans

Change or verify your shipping address

Change your email address

About rollover pages

About page counts

About additional pages

Move your service to another country/region

Cancel your account

Recycle your cartridges

More...

Instant Ink Support >> HP Instant Ink Support   

NOTE >> Select Your Region // Hours as listed at the site.

Instant Ink Support Website

HP Instant Ink - Support, Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

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How does it work?   Details / Plans / Cancel Information

Check through the Website  FAQ OR FAQ - Show More section(s)

Read

 HP Instant Ink - Cancel Your HP Instant Ink Service

HP Instant Ink - Enrolling in HP Instant Ink

HP Instant Ink - Page Count Is Not the Same as Actual Pages Printed

Examples of the Terms of Service Contract for various regions

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

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