envy inspire printer says no paper when there is paper

[MataHari9]

I constantly get an error that the printer is out of paper when it is not out of paper.

[Gaya1239]

Hi @MataHari9,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resoluhe "out of paper" error on your HP ENVY Inspire 7955e All-In-One Printer, despite having paper loaded, can be due to several reasons, including paper misalignment, sensor issues, or software glitches. 

Here are some steps to troubleshoot and resolve the issue:

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle
  
  1. Check Paper Alignment and Type
• Ensure Proper Loading: Make sure the paper is properly aligned in the tray. Adjust the paper width guides so that they rest against the edges of the paper stack.
• Paper Type and Quality: Use standard, good-quality paper that is not bent, torn, or wrinkled. Avoid using mixed types and sizes of paper.

2. Clean the Paper Feed Rollers

• Turn Off the Printer: Unplug the printer from the power source.
• Access Rollers: Open the paper tray and locate the paper feed rollers.
• Clean Rollers: Use a lint-free cloth lightly moistened with distilled water to clean the rollers. Rotate the rollers manually to clean all sides.

3. Reset the Printer

• Power Cycle: Turn off the printer, unplug it, wait for about a minute, then plug it back in and turn it on. This can reset the internal sensors.

4. Update Printer Firmware and Software

• Firmware Update: Check for any firmware updates for your printer. This can be done through the HP Smart app or the HP website.
• Driver Update: Ensure you have the latest drivers installed for macOS 12.0 Monterey. Download them from the HP support website.

5. Check Printer Settings

• Paper Size Settings: Make sure the paper size setting in the printer software matches the paper loaded in the tray.
• Paper Type Settings: Verify that the printer settings (via the HP Smart app or the printer's control panel) match the type of paper you are using.

6. Printer Diagnostic Tools

• HP Smart App: Use the HP Smart app to run a printer diagnostic. This can identify and sometimes fix issues related to paper feed.

7. Sensor Issues

• Check Paper Sensors: There might be dust or debris blocking the paper sensors. Gently clean the sensors with a soft, dry cloth.
• Sensor Malfunction: If the sensors are faulty, they may need to be repaired or replaced. Contact HP support for assistance if this is the case.

8. Reconnect the Printer

• Re-add Printer: Remove the printer from your list of printers in macOS (System Preferences > Printers & Scanners), then re-add it.
• Network Connection: If using the printer over Wi-Fi, ensure a stable connection. Sometimes reconnecting the printer to the network can help.

9. Check for Physical Obstructions

• Paper Path: Ensure there are no obstructions in the paper path. Remove any stuck paper or foreign objects that might be blocking the sensors.

Refer to this document: HP ENVY Inspire 7955e All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

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