printer blocked screenshot

[johnjcb]

hello

I have a few older photos in my new phone, so for me to edit them I have screenshot them, their my photos of drawings I done, yet when I go to print them via Wi-Fi/Bluetooth. it comes up printer has blocked screenshot.

there is no blocked paper, no jams, I'm sitting in living room printer is in room opposite, I have full Wi-Fi coverage. 

yet it wont print my screenshots. 

any ideas how I unblock it,

I have never had problems like this before.

[Betty0610]

@johnjcb

Welcome to the HP Support Community.

I'd be happy to help.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Betty0610]

Let's reset the Printer: 1. Lift the cartridge access door to expose the cartridge area. 2. While the cartridge access door is open, press and hold (the Power button) and Wireless button on the back of the printer for three seconds.

Once done, then try connecting the Printer again.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[johnjcb]

I don't think it will work now. It got worse it made a few noises, and now the red X and green arrow are flashing it's on and off amber and showing E9 error time to take back to the store I think 

[Betty0610]

An E9 error occurs when there is a setup or update error.

Check the HP Smart app to confirm the error. If a Printer Setup Incomplete message displays, restore factory defaults on the printer, and then add the printer to HP Smart again. For detailed steps, go to HP ENVY 6000e, 6400e printers - E9 (Printer Setup Incomplete) error.

If a message does not display in HP Smart, a problem occurred during a printer firmware update. Continue with these steps.

1. Set up the wireless connection again.

   Go to Wireless Printer Setup for more information.

2. Touch the Information button  on the printer.

   If an information page prints, the issue is resolved.

   If an information page does not print, the printer is in recovery mode and needs to download the firmware again.

   NOTE: 

   During recovery mode, the printer automatically downloads firmware from the cloud. Leave the printer for about 2 hours, depending on your network speed, to complete the firmware update.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[johnjcb]

I've done all this, also had an **bleep** remote access my laptop to try everything, nothing works I've uninstalled all hp printer software on laptop removed printer off devices, still clicks onto e9

[Betty0610]

Let's reset the printer: 1. Lift the cartridge access door to expose the cartridge area. 2. While the cartridge access door is open, press and hold (the Power button) and Wireless button on the back of the printer for three seconds.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[johnjcb]

Please close the request I bought a new printer envy inspire 7224e

[Betty0610]

Sure. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!