I get an 0x610000d3 error message. Restarted and unplugged several times as indicated but it will not fix the problem. Ink head will not move when reopening. This is a printer working on a network for business purposes.
We are a greek island hotel and it is not easy to call a technician, it will also be pretty expensive I suppose.
I'm having the same problem. I saw some suggestions to manually lift the section with the ink cartridges with a screwdriver and it worked about a month ago, but now it's completely stuck and the printer is unusable.
DPU print bar crash into service station. There are five possible causes for this error, as follows:
•the firmware version is too old
•the swing arm is loose
•the print bar lift motor worm gear has slipped off of its shaft
•the clutch on the lift shaft is slipping
•a recently replaced print bar might not be aligned properly
Follow the steps in the order presented to determine the cause of the error:
◦ Step one: Check firmware version and upgrade if needed- u can find the firmware in configuration report
go to- setupmenu> print reports> configuaration report> print it
Determine the firmware version on the printer. To find the firmware version, look for the four numbers in the firmware version number that appear before the two letters at the end.
For example, if the firmware version number is LWP1CN1502BR, then "1502" indicates the version.
◾If the firmware version is 1432 or higher, then continue to Step two .
◾If the firmware version is lower than 1432, then perform a firmware upgrade to see if it resolves the error. If the firmware upgrade resolves the error, you do not need to continue troubleshooting.
you can update the firmware by downlaoding the firmware software from hp site.
If the error persists, continue to Step two .
1.Pull out the paper tray and make sure that the tray is about half full.
2.Close the paper tray, and then look at the window located on the bottom right front corner of the tray to see how much paper shows through the window.
The window might show all white, or it might show black on top and some white on the bottom (refer to the pictures below). Depending on what you see, continue with the steps in the table below the graphic
If the window shows all white, replace the printer.
If the window shows black on top and some white on the bottom, then this indicates that the transmission is working properly.
proceed to step 3
open Tray 2, wait four seconds, and then close the tray. you should listen for the first print bar movement which should take about four seconds after closing the tray.
If there is an abnormal whining sound, it could indicate that the worm gear on the print bar lift motor has slipped
if so, kindly contact hp toll free numbers, an servicing is required for the printer