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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-31-2016 02:29 AM

HP Recommended
Product: Officejet Pro X451DW
Operating System: Microsoft Windows 10 (64-bit)

I got an Officejet Pro X451DW in December 2013; it worked okay at first but would occasionally fail with error "0xc6fd0213 There is a problem with the printer or ink system". This happened progressively more often, and now happens every time I turn the printer on.

 

 

What does the error code mean? Any way I can get help given that the printer is well outside warranty?

 

I found plenty of hits on this error code on the internet; seems to be a common problem with this class of printer and similar models.

 

 

1 REPLY 1

‎09-21-2016 09:09 PM

HP Recommended

Dear Customer.

 

I came across with other posts that they able to get replacement of the unit.

 

P

Kindly refer to below to contact HP.

 

Check your product warranty to determine if your product is still under warranty, and then go to Contact HP Support to schedule a repair or replacement.

See links below, depending on your country....

 

Americas and Asia

http://support.hp.com/us-en/document/c04839288

 

Europe, Middle East, Africa

http://support.hp.com/gb-en/document/c04839289

 

Repair fees might apply for out-of-warranty products.

 

I am an HP employee.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.


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