1" space is being left at top & bottom of page

[BreeT]

Hi there,

I've adjusted my margins to be quite narrow, however my printer leaves a 1"space at the top and bottom of the page.  Noting appears to be being cut off, it's almost like it's shrinking everything slightly to fix within these new pre-set margins that my set margins can't override.

Please advise.

Thanks,

Bree

[DavidSMP]

Hi @BreeT,

Thanks for reaching out! This is a great location to get resolutions and interact with experts from the community. IA very good day to you. 🙂 I understand that you require assistance regarding margin settings for the printer. It will be a delight to assist you here. 🙂

Spectacular effort. Brilliant diagnosis of the issue before posting. You’ve done an amazing job here. 🙂 Kudos to you on that score. 🙂

You are a valued HP customer and we appreciate you greatly for doing business with HP. I have reviewed the situation and it is paramount that we address your issue. Thank you for giving us the privilege to assist you on this platform. 🙂

Please follow the steps from these links to use borderless printing and that should do the trick for you.

These links are for a different printer model, however, they should be relevant to your printer also, as it is only a software setting and not changing anything on the printer control panel.

Link 1: http://support.hp.com/in-en/document/c00186723

Link 2: http://h30434.www3.hp.com/t5/Inkjet-Printing/Borderless-and-Duplex-printing-with-8610-8620-8630-8640...

Please follow the steps in the first document and check if it resolves it. If not try the second document. It should work.

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

[BreeT]

Thanks David!  

For the first link, I'm not given a  "Printing Shortcuts tab" option in order to select "Photo printing-borderless"

For the second link, I change the paper type from letter to A4 which removed the space from the bottom, but not the space at the top.

Any thoughts?

[DavidSMP]

Hi @BreeT,

I reviewed the post comprehensively. Superb job on trying all the troubleshooting steps. Kudos to you for that. 🙂

So  Please uninstall the printer software completely. by following these steps.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.

Then reinstall the printer software from this link:http://support.hp.com/us-en/drivers/selfservice/HP-LaserJet-Pro-P1102-Printer-series/4110394/model/4...

Then update the printer firmware and follow the links from the first post. Hope this does the trick for you. Please keep me posted.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

Take care now and have a splendid week ahead. 🙂