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- 110 plus Keeps Printing Alignment Page

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04-23-2014 12:22 PM
My Design Jet 110 Plus nr keeps printing alignment pages every time I power it up. I had used the front panel key combinations to print align the printer and now every time it powers up I get an alignment page. Is there a way to stop this from the front panel or from any network utility?
I am running Windows 7-64 Pro and the printer is wired to the network with a dedicated IP
04-23-2014 01:59 PM
The printer automaticaly perform the printhead alingment
It will make 3 attempts when the calibration fail
Look on the lower right corner, if you have an X that means that the falibration failed. A checkmark means the calibration pass.
Try printing the diagnostic page using the System Maintenance Utility to find out what printhead is not firing ink and replace it.
If you dont have the Utility installed, go to the following link to get it
http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=352400&spf...
I hope this helps
Mike G
I'm an HP Inc employee. But my response is not in behalf of HP Inc
04-23-2014 03:07 PM
I installed the utility, what menu selection is the printer diagnostic page? there is no choice for that. There is a "Get Printer Information" in the advanced, is that it?
It shows I have an expired cartridge, would that be the issue?
04-23-2014 05:20 PM
The following link explains how to use the Maintenance Utility.
Go to check image quality. there you will find the option to print the diagnostic page
http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/mostViewedDisplay/?sp4ts.oid=436...
This link explains how to understand the Diagnostic print
http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay?javax.portlet.begCache...
Mike G
I'm an HP Inc employee. But my response is not in behalf of HP Inc
04-30-2014 11:41 AM
If the cartridge shows past the expiration date, will the printer alignment always fail?? I have new cartridges on the shelf that may show past the expired date since I have had them in my posession a long time. Will the printer reject these and not align?
04-30-2014 12:39 PM
The problem persists even thoug it printed a perfect "Image Quality Diagnostic Page"
The ink printings were smooth and the color showed no flaws. The alignment section was also perfect, yet when I try to let it run its alignment for three tries every time it powers up the alignments fail. All my CAD prints are flawless and lines are straight and smooth.
Why it keeps trying to align every time I power it up is beyond me. I do see all my print heads are past the expiration date, do you believe that is the problem? Even though it prints perfectly the printer just wants new cartridges? If this is the case, then it is just HP's way of making you buy new cartridges and heads even though the ones you have are functioning properly. Dirty trick it seems!!
04-30-2014 03:38 PM
I am not sure if the expired printheads are causing it to want to realign the heads like that. I am talking about printheads and not ink cartridges. Typically I see a color missing or small streaks in a color that when the carriage scans them, it picks up that defect and fails the test. The only choice you have with it not passing that test is to not turn the printer off so it won't keep trying to calibrate.
04-30-2014 04:35 PM
