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HP Recommended
Hp desk jet 2542
Other

Just switched to a different internet provider, and now the printer is locked and wants a password.  Cannot remember or find password.  How do you reset password?

1 REPLY 1
HP Recommended

Hi @Daisy18,

 

The HP Support Forums are a great place to get answers to your questions. I would be happy to help. I see you are locked out of your HP Deskjet 2542. 

 

You should be able to do this by restoring the Network Defaults on the printers control panel:

 

"Press the Wireless button and the Cancel button from the
printer control panel at the same time, and then hold them for
5 seconds."

 

Did this help? If not continue below:

 

The lockout is really designed for the printers to prevent others from making printer changes that could affect how the printer behaves.  For example, to keep the date and time set to that faxes show an accurate receive time.

 

Get the printer's IP address by pressing the network icon at the top of the screen.

 

Enter this IP address into the address bar of a web browser on a computer.  The printer's status page should load.  If you receive any certificate warnings, choose the option that lets you continue anyway.

 

Click on Settings and then go to Administrator Settings on the left.  Many of the features of the front panel are controlled here.  Make sure everything is checked except for Control Panel Lock.  Once this is set, click apply.

 

Power off the printer for at least 1 minute and then power it back on to force the new setting to take effect.

 

What happened are you now able to access your printer? I will watch for your reply.

 

Let me know the outcome. If this resolves the issue please let others know by marking this post as "Accept as Solution".  To simply say thanks, please click the "Thumbs Up" up button. If you require further assistance let me know and I will gladly do all I can to help. 

HevnLgh
I work on behalf of HP



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