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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-19-2023 04:32 PM

HP Recommended

Need to factory reset my 2755e printer without using HP Smart or the EWS.

I changed the printer pin to an alpha numeric custom user password (length 24).

I try to log into advanced settings on HP Smart or the EWS and I get "Incorrect Password. Try Again." error.

Product number: 26K67A 

Category:
2 REPLIES 2

‎03-30-2023 02:09 PM

HP Recommended

11days, 76 views, and no help.

Another example of poor customer service by HP.

Yet, HP has no problem collecting my money in a timely manner for Instant Ink! 

 

 

‎03-30-2023 10:33 PM

HP Recommended

I finally got the answer to my question from HP Technical Support chat. Thank you Nono!

 

  • Reynoso Reynoso, 8:24 PM
    Unplug the power cord at the rear of the printer while it's on then the power cord to the wall outlet. Then wait for 60 seconds then Upon reconnecting the power cord press and hold the cancel button and color copy button for 5 seconds.
  • Reynoso Reynoso, 8:24 PM
    That is how you reset the printer.
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