3833 software install fails

[HowieBat]

When I try to install the software for the 3830 series printer, it stops and asks for "serscan.sys" file.  I downloaded this file and extracted it to a folder named "Driver" as instructed. When it asks for "serscan" file I browse to the "Driver" folder  and click on it, installation runs for a few seconds then  I get a message dealing with HP printer & Microsoft compatibility, I click "continue anyway", it then runs for a few more seconds then gives me a installation failed screen.  I can print with a USB connection, but not wireless.  I can print wireless from my tablet or my phone.  Maybe my computer is just too old?  

[greenturtle]

Hi,

Thanks for using the HP Forums.

Spoiler

Maybe my computer is just too old?  

Any chance you can upgrade the OS?

You could try this:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

[HowieBat]

The HP PSDR would not run because the software had not installed completely (Which was the problem).  The serscan.sys file I was trying to use was one I had downloaded (failed ).  After digging into the Windows/i386/  folder I found the serscan.sys file installed with my OS.  Extracted it to my desktop "Driver folder, software completed installation and I now have access to my wireless printer.

[greenturtle]

Hi @HowieBat,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!