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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-14-2015 02:27 PM

HP Recommended
Product: HP LaserJet MFP M725
Operating System: Microsoft Windows 7 (32-bit)

For several months now, users in my company have been complaining abot a problem with our MFPs. They are experiencing a problem, where they are unable to log into the device to scan to a network folder. They are frequently having to reboot the device.

 

I found this information listed under the "Fixes" section for Firmware 2304070_439661: "End users prevented from authenticating to the device for some period of time following a digital send or pull print operation performed by a prior authenticated user. Some customers report an inability to login until the device has been power-cycled."

 

We are on firmware 2305076_518496.

 

This is happening for all of our HP MFPs

M725, M4555, and M525

 

Can anyone point me in the right direction?

2 REPLIES 2

‎09-20-2016 12:20 AM

HP Recommended

Hi James

 

Did you ever get a resolution to this problem?  I'm experiencing the same problem some of the time.  Did the firmware update you mentioned fix the issue?

 

Kind regards

‎12-16-2016 05:58 AM

HP Recommended

I'm having the same problem with my M4345 and it's also on the latest firmware.

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