4525s toner drawer jammed on right hand side

[Lostindevon]

Have just changed colour toners and now find the toner draw is jammed. Seems to be stuck somewhere on the right hand side. I suspect I did not align the cartridges carefully enough this time! 

Anyone know how I might best release the drawer?

I'm still able to print although I'm getting some colour anomolies.

[Riddle_Decipher]

@Lostindevon

Welcome to the HP Forums 🙂

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

As I understand the HP 4525s toner drawer jammed on the right-hand side,

No worries as I'd love to help, however, I need a few more details to provide an accurate solution:

Did you attempt performing a power reset to release the Jam?

While you get the answer to my query, please try the below steps:

Solution one: Perform a power reset
Solution two: Check the condition of the paper, and then reload it
Solution three: Adjust the settings in the print driver

Click here for more details and steps.

For advanced troubleshooting to release the drawer, check your User manual: Click here

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

[Lostindevon]

Hi. Appreciate help. Printer is a 1525nw.

Tried the power reset but no luck with that.

I am still able to print successfully, although there are colour issues arising which make me wonder if I've just poorly aligned the new toner set..

This fact that I can send and print from the printer suggests paper and paper feed is not the problem in this case.

Blue handle operates OK, but drawer refuses to budge. 

Frustrating...

what next?

[Riddle_Decipher]

@Lostindevon

Thank you for the update,

I appreciate your time and efforts,

Considering your latest updates, you might want to check the print quality issues to find a fix:

Click here for the details

For advanced troubleshooting, try this link: Click here

You could replace the toner if its a new one that you've installed, however, if the issue persists, Please Contact HP for a hardware service as it could be a hardware malfunction:

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

If you wish to show appreciation for my efforts, 

Mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[Lostindevon]

I went through process suggested and my option seemed to be paying £38 for the priviledge of ( 98% likely) being told to take it to a dealer to have it stripped down and repaired as a hardware issue. I was really looking for a do-it-yourself likely fix.  Still living in hope!

[Jeet_singh]

Hi @Lostindevon,

Thank you for posting on the HP Support Forums,

I have brought your issue to the attention of an appropriate team within HP. 

They will contact you shortly and likely request information from you in order to look up your case details or product serial number. 

Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

If you wish to show appreciation for my efforts to help you out, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,