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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-13-2015 02:43 PM

HP Recommended
Product: M551
Operating System: Microsoft Windows 7 (64-bit)

An employee's new HP LaserJet 500 Color M551 was giving error code 49.23 CB and saying to turn machine off and on again.  Then it would do the same thing again the next time you tried to print.  The printer was using a USB connection. I put it on the network and upgraded the firmware the latest version. That went ok. But now i get a similar, but different error 46.23.3F saying to turn off/on.  It will print the config settings when executed at the printer, but it wont print anything from a connected PC using USB or LAN. I can connect to the printers interface through the network.  Please help if you've seen this before. thank you.

2 REPLIES 2

‎04-14-2015 10:31 AM

HP Recommended

I'm having the same problem. Same errors, before and after upgrading FW, but I haven't configured an IP, just USB.

Tags (1)

‎04-21-2015 06:36 AM

HP Recommended

I did two things, and the error went away, so i dont know exactly which one was responsible for fixing it.  So try these both. Through the printer menu, i think its in administrator section, select "restore to factory settings".  I also did a print configuration throught the web interface setup.  I would try the "reset to factory settings" first. it will still keep any firmware updates you've done.

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