4632 not scan, prints fine, scan doctor blue arrow seems stuck blinking on windows wai scan process

[searchman]

wireless connedtion- printing doc is fine,  unable to scan doc    use scan doc and  blue arrow stays blinking on

windows wai scan  process.    has worked previously.    don't think have scanned and send doc since win 10 upgrade

How do i get to correct problem?

[Rainbow23]

@searchman,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to scan from your HP Officejet 4632 e-All-in-One Printer after upgrading the computer operating system to windows 10.

This issue could occur if the latest drivers for windows 10 has not been updated.

Let's go through a few steps to resolve this issue.

Step 1: Uninstall the Drivers:

Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)

Also, please follow the steps provided below to completely remove the printer software from printer properties.

Steps to remove printer driver files from Print Server Properties:

1. Open the Print Server Properties dialog window by doing one of the following:
   • Click the Start menu and in the search field type 'printui /s /t2' (without the quotes), and then press Enter or click it in the search list.
   • Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.
   • From the Start menu or the Start screen:
   • Open Devices and Printers.
   • Select any printer and then click "Print server properties" at the top of the window.
   • Click on the Drivers tab.
2. Select the printer driver you wish to uninstall.
3. Click the Remove button.
4. Select "Remove driver and driver package" and click OK.

Step 2: Download and install the Drivers from the link: Full Feature Software and Drivers

Step 3: Update the firmware from the link: Firmware Update

Also, let us know if you are able to make a copy from the unit.

Let me know how this works.
 

You have a good day ahead.