4700N 59.52 printer error

[Magicers]

I have the 4700N 59.52 printer error as displayed in this video: https://www.youtube.com/watch?v=auvjjw1R1Mg. I have already replaced the Magenta cartridge but the error insists. What is wrong and what should I do?

Thanks in advance for a reply.

[#2]

This is from the LJ 4700 service manual.

59.XY

PRINTER ERROR

For help press

alternates with

59.XY

PRINTER ERROR

To continue

turn off then on

A printer motor error has occurred.

X Description

0 Motor error

1 Motor startup error

2 Motor rotation error

3 Fuser motor startup error

4 Fuser motor rotation error

5 Image drum motor startup error

6 Image drum motor rotation error

9 ETB motor startup error

A ETB motor rotation error

1.

Turn the printer off then on.

2.

Note: This message might also display

if the transfer unit is missing or

incorrectly installed. Ensure that the

transfer unit is correctly installed.

ETB motor error

1.

Run the component test to verify that

the ETB is working correctly. See

Component test (special mode test)

on page 532

.

2.

Clean the ETB unit intermediate

connector J4613.

ENWW

Thanks

[printer_guy]

Hello Magicers, I am an HP Support Engineer. I am speaking for myself and not for HP but I believe that I can assist you.

In an earlier post Rich_y provided some excellent information to help define the 59.52 message.  Having already replaced the Magenta cartridge you have eliminated that the issue is related to the cartridge itself.  The 59.52 is a print cartridge motor error.  To verify the print cartridge motor is functional you can run a simple test from the device control panel:

1. Remove the suspect cartridge (Magenta)

2. Close the device covers

3. From the control panel select Diagnostics > Component Test > Cartridge Motors

The display will indicate that it is rotating the cartridge motor for Magenta.  

4. Listen for the rotation noise

If the device was serviced recently for another issue it is possible the print cartridge connector is not seated correctly at the DC Controller PCB (J1018 for Magenta & Black).  If the device wasnt serviced recently and the motor isnt functional, the field replaceable unit (FRU) would be the Drum Drive Assembly.  If you are not an authorized repair person I would then recommend that you contact one or HP Support to assist with service options.

[SD-86]

Hello,

The 59.52 error is a Magenta Drum Motor Startup error.  I suggest removing the right cover and then try swapping the magenta and the yellow motor to see if the error follows the motor.  If it does, then would replace the drum motor.

Regards,

Dave

I work for HP

[Magicers]

Thanks for your replies, very friendly. First I tried removing and reseat the transfer belt but the problem insists.

Then I checked the cartridge motors and found out there is no (rotation) noise when I remove the magenta cartridge, but there is a noise when I remove any other cartridge.

I am not an authorized repair person. I'm afraid replacing the printer with a second hand 4700 is cheaper for me than to hire a professional to fix this problem.

[Magicers]

I wouldn't know how to do this as I am not a repair person. Do I need to hire a professional or do you think I am able to check this?

[SD-86]

Is this an out of box issue? Or, has the printer been running for a while? If it has been running, do you know what might have triggered the error (some notable event just before you experienced the error)?
Is this printer refurbished?

[SD-86]

Below is a link to the Service Manual which shows how to remove the right side cover.  Once you remove the cover checking the motors is very easy.

http://www.feedroller.com/Store/Service%20Manual/HP%20Color%20LaserJet%204700,%20CP4005%20Parts,%20S...

Regards,

Dave

[AK04]

Hi

59.52 error is related to Printer motor.

The event code 59.xy indicated that the printer motor error has occured.Please find the description:

A printer motor error has occurred.
X Description
0 Motor error
1 Motor startup error
2 Motor rotation error
3 Fuser motor startup error
4 Fuser motor rotation error
5 Image drum motor startup error
6 Image drum motor rotation error
9 ETB motor startup error
A ETB motor rotation error

Please find the solution:

1. Turn the printer off then on.
2. Note: This message might also display
if the transfer unit is missing or
incorrectly installed. Ensure that the
transfer unit is correctly installed.

If this does not resolve the issue, you might need to have a service person look at it.

I work for HP

Abhishek Kumar

**Please Click the KUDOS star on the left to say 'Thanks'**

[nehasinha]

Hi,

Following are the list of the errors for 59.XY PRINTER ERROR to continue Turn off and Turn on

X Description

0 Motor error

1 Motor startup error

2 Motor rotation error

3 Fuser motor startup error

4 Fuser motor rotation error

5 Image drum motor startup error

6 Image drum motor rotation error

9 ETB motor startup error

A ETB motor rotation error

B Developing disengaging motor startup

error

C Developing disengaging motor rotation error

Y Description

0 - Black or N/A

1 - Cyan

2 - Magenta

3 - Yellow

Following are the steps :

1)Perform component test (menu>daignostic>component test).

2)Reconnect the print cartridge connector on DC Controller.

3)If issue doesnt get resolved then drum drive assembly for indicated print cartridge needs to be replaced.

Neha Sinha