• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-11-2017 10:17 AM

HP Recommended
Product: HP 477dw
Operating System: Microsoft Windows 10 (32-bit)

After a large print job (possibly the output tray is too full), the output flap stays open and the printer becomes non-responsive. The built-in web server cannot be accessed either. The only solution appears to be pulling the plug and letting the printer re-initialize. Holding the off button does nothing.

1 REPLY 1

‎04-18-2017 08:51 AM

HP Recommended
I think more info is needed.
Full product name.
Current FW installed.
Size of job.
Type of file.
Type of connection
Is it on the network?
Can you share the file?

But before that please update your unit and try before replying. Thanks
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.