• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-29-2017 09:27 AM

HP Recommended
Product: Oficejet 5610
Operating System: Microsoft Windows 7 (64-bit)

The 5610 has been off line for sometime and I can not get it to complete the alignment process. It gets to the second half and then holds at "Aligning Cartridge..... Please wait"

1 REPLY 1

‎05-30-2017 10:48 AM

HP Recommended

Hi @JMC_60,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to complete the alignment of the cartridge on your HP Officejet 5610 All-in-One Printer as it is stuck on the message "Aligning Cartridge..... Please wait".

 

This issue could occur if the cartridges are defective or not working.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Alignment Unsuccessful

 

You may also try aligning the cartridges with one cartridge at a time to check the defective cartridge.

 

Let me know how this works.
 

You have a good day ahead.
 

Rainbow23 - HP Support.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.