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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-26-2016 03:31 PM

HP Recommended
Product: Laserjet M475DW

Hi,

 

I have done a ton of researh on this and still cannot solve the issue. The printer is a home printer with only a few 100 pages through it, it is 2+ years old.

 

Out of the blue the printer shows error 59.CO which is due to the developer motor. I have tried all the power option (plug it in directly etc), a hard reset and have replaced the developer motor. All toners are 100% HP toners and I have swapped out the current for a new one with no luck

 

At startup both motors spin up and there is no obstruction.

 

Questions, is this something to do with alignment? did I need to setup the motors? Is this likely a problem with the DC Controller board?

 

The printer has has such little use it would be a real shame if I have to scrap it. Please help!!

 

Thank in advance!!

 

Adrian (a fellow HPE employee)

2 REPLIES 2

‎09-03-2016 05:10 PM

HP Recommended

If the motor does not help hp recommends replacing the driver pca (RM1-8032).

‎09-06-2016 08:18 AM

HP Recommended

Thanks David, I will have to give that a try.

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