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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-03-2017 03:29 PM

HP Recommended
Product: HP 4630 All In One
Operating System: Microsoft Windows 7 (64-bit)

I recently installed a new 61XL Black ink cartridge and immediately noticed the print quality has changed.

Random letters all over the document are smeared, sometimes whole words, other times just a few letters in the words.  I have cleaned the print head, cleaned the ink cartridge and ran the print quality diagnostic report and still have smudge and smearing problems. 

 

It just started after installing the new black ink cartridge.  I  also pulled the cartridge out and re-installed with no improvements. Could there be a problem with the ink cartridge?  Any help with this problem will be appreciated.  Thank you.

3 REPLIES 3

‎02-03-2017 07:36 PM

HP Recommended

Are you using an HP cartridge or a third party refill or reman? The troubleshooting steps in the document here may help resolve splotchy printing on your Officejet 4630 printer.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


‎02-03-2017 08:35 PM

HP Recommended
I am using an HP cartridge. I don't see an attached document in your reply. Thanks for any help you can give.
Tags (1)

‎02-03-2017 08:53 PM

HP Recommended

The forum changes links to a light blue.  In the past these were underlined which made them more visible, but no longer.  Click on the link below, I will manually highlight it below:

 

http://support.hp.com/us-en/product/HP-Officejet-4630-e-All-in-One-Printer-series/5305049/document/c...

 

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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