6500A cartridge carriage stuck to right side

[Suzy-n-TX]

My HP 6500A Plus has the "cartridge carriage" stuck to the far right side, under the diagram for changing the ink. It stuck when I turned it on.  Had previously used it today for a fax.   I have followed all the animated instructions and those on the web site. (There is no paper jam as the animated instructions indicate.)  It will not move, even by hand, using considerable force.  Any suggestions, other than taking it in for repairs, which is my next option? 

[Kryten]

Hi,

I don't know if this is the website you went to but just in case you could look here:

http://support.hp.com/us-en/document/c02442656

Whe the unit is powered off is it possible to move the carriage.  If this is possible then it may be that the encoder strip is a bit dirty and the carriage has lost its ability to determine its position.  Here is a link to a post explaining how to clean the encoder strip on a printer.

http://h30434.www3.hp.com/t5/Other-Printing-Questions/HELP-Blurry-mid-page-printing/m-p/311515#M2102...

I hope that either one of these suggestions was helpful

[Eric_L]

Please follow my solution on:
http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/officejet-6500-carriage-jammed-in-right...

[8434544]

says paper jam but no paper cant resolve

[8434544]

can't cancel flashing light

[Rainbow7000]

Hello 8434544, sorry to hear about the paper jam and flashing light problem on your 6500A Plus. I have a document containing troubleshooting steps for you to follow step by step to help fix this specific issue. Please make sure to have the printer plugged directly into a wall outlet as well.

Paper Jam

Good luck.

[waggam]

Hi,

I have tried everything to get the printer cartridge to unjam from the far right hand side of the printer.  There is no paperjam at all.  I am an engineer and service the 44inch HPZ2100 printers, yet this thing has proven to be quite frustrating.  Is there a quick release for the cartridge and do you have a serice manual that I can do a full service on this printer that you can email or upload for me.

I would reallly appreciate any help you can give.

Thanks

W

[Gemini02]

Hi waggam

I understand the carriage is jammed on the right hand side of the printer.

I would start by checking the pathways of the carriage to make sure that there are no obstructions in the way. I would then check to make sure that there are no paper jams in the machine. I would try to gently manually move the print carriage from one side to the other.If the carriage is at the right side, it is docked in its station. You can try to lift up and slide it to the center.

I would do a power reset to see if that will resolve the issue. With the printer still turned on disconnect the power cable from the back of the printer, if the printer has external power module with a detachable power cord disconnect it for 15 seconds and then reconnect it. Then disconnect the power cable from wall outlet. Wait 10 seconds and reconnect the power cable back to the wall outlet first, then the back of the printer and power it on again.
Make sure the printer is connected directly to wall outlet. (don't use a power hub or a surge protector)

The following video provides information on carriage jams which was provided in previous post.

Try Solution six: Perform a partial reset

Hope this helps.

If these steps don't resolve the issue I would  recommend to call HP Tech Support for further
assistance to see what other options are available for you.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html