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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-29-2017 03:10 PM

HP Recommended
Product: HP6500a Plus
Operating System: Microsoft Windows 10 (64-bit)

Is there a printhead diagnostic for the 6500a Plus?  This printer does not have the conventional keyboard so pressing multiple keys like the 6500 does not work.

 

I would like to be sure the printhead is at fault (no colors, only black) before I invest in an expensive purchase.

 

Thank you.

2 REPLIES 2

‎03-29-2017 08:03 PM

HP Recommended

The troubleshooting steps in the document here may help resolve color not printing on your Officejet 6500a plus.

 

You can print various reports and test pages as shown in the document here.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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‎03-30-2017 02:12 PM

HP Recommended

Thank you for responding.   I have followed all instructions in the referenced documents leading to the replace printhead suggestion.

 

What I was looking for was a built-in diagnostic selftest similar to the one depicted in this YouTube video:

 

https://www.youtube.com/watch?v=yN2ukCyW1B0  

 

Does one exist?

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