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03-21-2015 09:56 AM - edited 03-21-2015 11:03 AM
Is there a way to eliminate the sleep mode on the printer? I cant connect to it remotely through Google or other cloud printing services unless the printer is on. Even the HP All-in-One Remote app wont connect unless the printer is on. My printer is not directly hooked to a computer. Also, when in sleep mode, when someone is trying to send a fax, the printer is slow to wake up and recieve the fax. Thanks.
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03-21-2015 06:35 PM
Verify in the printer that 'Auto Off/Sleep' is disabled. Use the Embedded Web Server (EWS) by going to the printers IP address in your browsers address bar, click Settings Tab/Auto Off. Or use the Printer Assistant, Printer Home Page (EWS). Also check your Printers Properties.
03-22-2015 07:41 AM - last edited on 03-14-2017 03:49 PM by OscarFuentes
These settings are for setting up your wireless printer to stay connected to your router, keep wireless devices better connected and makes your router secure and hack proof.
- Set a static IP in the printer (click here) outside the DHCP range of the router (check your manual). This is for Linksys routers but can be used for all routers. Verify your DHCP range and change this first if needed. More Wireless Printing help is here (Windows solution 4, static IP).
- Verify in the printer that 'Auto Off/Sleep' is disabled. Use the Embedded Web Server (EWS) by going to the printers IP address in your browsers address bar, click Settings Tab/Auto Off. Or use the Printer Assistant, Printer Home Page (EWS). Also check your Printers Properties.
- If the printer supports and has IPv6 enabled, turn off IPv6 in the printer.
- If needed and you assigned a static IP address, try using 18.104.22.168 for the Preferred DNS server and 22.214.171.124 at the Alternate DNS server.
- Verify the printer is on the latest firmware by checking with the HP Support site.
In the router: (Refer to your router manual for information)
- Use a fixed wireless channel like 1, 6 or 11, never 'auto', try channel 1 first then the rest.
- Set router to 20Mhz only, or 145Mbps depending on router.
- Always use WPA2-AES (Personal) encryption, but you can try ‘mixed’ mode.
- Disable WPS and never use it and disable UPnP for the routers security. Nobody can hack your system now and helps with wireless connectivity (if you want to know why, search the web).
- If you have a dual band router (2.4Ghz and 5.0Ghz bands), make sure the SSID’s are NOT the same, they must be different for all bands, even for any Guest networks.
- SSID broadcast must be enabled.
- Save all settings. Power off both, wait 2 mins. Power on router wait 2 mins.
- Power on printer and verify it reconnects to router.
Windows 7/8/8.1 Is Network Discovery on or off?
- Control Panel/Network and Internet/Network and Sharing Center/Advanced sharing settings.
- Under Home or Work (current profile) / Network Discovery.
- Select "Turn on network discovery" and save changes.