• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-07-2020 12:16 PM

HP Recommended
Product: Hp Color LazerJet Pro MFP M281fdw
Operating System: iOS

I updated my printer and now it just keeps turning off and on with the 79 service error displayed

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-23-2020 03:03 AM

HP Recommended

@Alyssa_-1, Welcome to the HP Support Community!

 

We will have to downgrade the printer firmware.

 

I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

4 REPLIES 4

‎11-23-2020 03:03 AM

HP Recommended

@Alyssa_-1, Welcome to the HP Support Community!

 

We will have to downgrade the printer firmware.

 

I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

‎12-09-2020 10:11 AM

HP Recommended

Can you please send me a private message with the same instructions? I am having the same error. 

‎12-10-2020 07:47 AM

HP Recommended

@penguin10, @Alyssa_-1 Welcome to the HP Support Community!

 

I understand you are not able to print due to this error. Let us try these steps to resolve this issue:

 

Perform the following steps to resolve the error from the printer control panel.

  1. Disconnect the printer from the network.

    • If on wired network: Unplug the Ethernet cable from the back of the printer.

    • If on wireless network: Power off the router.

  2. Turn off the printer, wait for 30 seconds, and turn on the printer.

    If the printer is in ready state, disable the IPv6 feature from the control panel as follows:

    1. Go to Setup, then Network Setup, and then Network Services.

    2. Tap IPv6, and then Off.

  3. Turn off the printer, wait for 30 seconds.

  4. Turn on with the network connection enabled.

  5. Try printing.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

‎03-05-2024 05:34 AM

HP Recommended

Hi community!

The information in the following link may also help:

 

HP LaserJet Pro - 79 Errors

 

SofiaML
HP Support Community

I work on behalf of HP.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.