8600 copy includes ghost image

[markcarp]

OfficeJet Pro 8600 has been a great printer/copier/scanner/fax for 5+ years, no problems at all. Today, while copying a 1-page 8.5x11 document from the flatbed scanner, a ghost image printed on one edge of the output. The image was from a 1-page document we made multiple copies from about a month ago.

Ghost image does not appear when using the Document Feeder, nor when printing from a computer.

Appears when copying in black-n-white, or copying in color - but only from the flatbed.

Glass screen is clean. the white "background" is clean.

I'm guessing it's not the print driver, since it's only during copying.

Ideas?

[greenturtle]

Hi,

Thanks for using the HP Forums.

The image may have been imprinted on the glass itself.

Have you tried cleanning the glass?

Try rhis:

Step 1: Unplug the power cord from the scanner.

Step 2: Using a soft, lint-free cloth, like a microfiber cloth, wipe off the dust from the scanner glass.

Step 3: If the glasshas smudges or other contaminants, use a little bit of glass cleaner on a microfiber cloth and wipe the glass.

Hope that helps!