8600 display not readable (bright and fuzzy)

[dwmilli]

My 8600 display is not readable.  I am one of several hundred who have reported this issue.  Why can't HP admit the product has a "defective" display  and send out replacement displays?  It should not matter about the status of warranty when it becomes a common issue like this.

Please don't tell me to read so and so, as I have studied this problem for several weeks and tried everything recommended to no avail.

We all need better support.  Many have left HGP for this same reason.  They have gone to Epson or Brother.  

I have always stayed with HP printers, but I too am  tired of being ignored.

Please HELP!!!!!!!!

[The_Fossette]

Hi @ dwmilli

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options if any. 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 

Please send a Private Message, if you aren’t contacted within 4-5 business days.

[dwmilli]

Why would your referring to another support group be considered a solution?

When my dis[play is working again because of your support, then I will post a positive solution.

[davec1729]

8600 display not readable (bright and fuzzy)

 Second printer with this issue. HP no help. All solutions(unplug, wall outlet etc ) do not help. Screen is defective or planned obsolence.

Any suggestions are appreciated

Next printer Epsom with tanks

[dwmilli]

I had the same problem as you and 1000's of others.  HP doesn't care!  They want to sale us another printer.

I went to EBAY and took a chance on a used display and it works great.  I paid $30, but printer like new now.

I have bought nothing butg HP printers for years, but with their response to all of us about failing displays, I am ready to try another vendor like Epson or Canon.