8610 Locked

[Dave145]

How do I unlock my Office Jet 8610? It keeps saying control panel locked and prompts me to enter in a username and password I never created in the first place

Thanks

[CptFixit]

Hi Dave145,

Have you tried entering "admin" for the username and leaving the password blank?

If that doesn't work try this link here:

https://h30434.www3.hp.com/t5/Inkjet-Printing/officejet-pro-8610-hard-reset-to-get-rid-of-admin/td-p...

It will guide you on how to restore factory settings and removing the admin login from your printer.

Let me know if that helps.

[Dave145]

Tried it, doesn't work.

Tried disconnecting and restarting, it doesnt work. 

It won't let me restore factory settings either

[CptFixit]

Hi Dave145,

- Hit the back button 4 times on the control panel. If it doesn't work try pressing it a 5th time

- The support menu should appear, press it

- Navigate right once and select "Resets Menu"

- Select "Semi-Full Reset" or something similar to that

You may lose other configured settings on the printer but that will remove the admin login.

[jabzi]

Hello, 

Kindly check your inbox for steps that should resolve this issue, by clicking the Envelope icon on top right if this page.