8720 Printing Issue Win-10; temp files not being released in spooler que, printfilterpipelinesvc err

[SKK1]

Client called me because his 8720 inkjet had stooped printing on Win-10.  Had been working fine for past 8 months.  Reviewed updates and noticed the machine had upgraded to the 1607 aniversery issue on 2/4/17 and proplem showed up shortly afterwards. 

Removed printer, downloaded the most current "full" driver package.  Removed the printer and disconnected the USB cable.  Stopped "spooler" services and re-started, to clear "que".  Applied new driver, ran in stall with elevated privliges, plugged in printer when asked, choose full install using a USB connection.  Install hung up twards end of installation.  Re-booted PC and ran install again, with similar results, however printer icon was on the desktop and could see and talk to printer so moved forward.  Pronted test document from Hp utilities and all seemed fine.

Printed a doc from MS word and it printed.  Printed a document from MS Excedl and it worked ONCE.  Tried to repeat printing and again and printer was locked up with document stuck in Que.  Ran net stop spooler command and restarted without improvement.  Checked "spooler" directory andnot all the files had been forced-erased.  Tried to manually erase without success.  Re-started in safe mode and was able to erase files from que.  Re-duplicated procedure to confirm issue multiple times.

Then created a new user and was able to confirm the same issues under a second login.  Loaded HP printer diagnostics and it found and issue with the "que."  But each time problem re-surfaced.  Logged back as regular user and re-ran HP diagnostics with same result.  Temp said it fixed without fixing issue.  Checked logs and found a "printfilterpipelinesvc.exe" error.  Went into services and killed the service, was then able to delete temp files in spooler directory.

Finally removed printer again, clearing out all printes in System 32 directory except bas MS requirements.  Went through entire process again with same previous results.  Pulled out some hair.

So removed printer again, and tried loading with base driver set, not full and had the same hang.  Removed printer again and re-installed a s "wireless printer."  Install package completed.  Unit is printing now with out locking up.  I am assuming installing with ethernet connected printer would also result in a working printer.  Can mannually remove files in print spooler directory again now.

Internet search shows the "print filter" related to XPS printing which we were not using to my knowledge in any of our printing calls.  MS sez all "print filter" erros trace back to driver issues.  I'm not sure if it's a USB, print driver, or MS update issue; or combination of the 3.  But it is a pain.  Definetly a Windows conflict issue, but not clear as to what is the base cause.  Do not belive it is a virus, all anti-virus software worrking and indicats a clean machine. 

SKK1

[Chimney_83]

Hey @SKK1,

Welcome to HP Forums and Thanks for the post. 

I understand that you are unable to print from your computer when you print through USB connection. Happy to help. 

Kudos to you for trying a lot of troubleshooting steps on your own.

Have you tried the USB connection on any other computer?

As you have mentioned that the printer is working fine with the wireless setup. You can continue to use the wireless setup for printing. 

For USB connection, recommend you to use Windows built-in drivers instead of full feature software setup for the printer on the computer for USB connection. 

Refer to this HP Article for assistance in setting up the printer using Windows built-in driver. 

Let me know if this helped. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

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Good Luck.