902 cartridge recall?

[PEPPER15]

What's the telephone number to call? I don't see one on this forum. 

[RHH222]

MY RESPONSE TO YOU IS THAT HP HAS THE WORST CUSTOMER SERVICE THAT I HAVE EVER ENCOUNTERED. YOU ARE USELESS. THIS RESPONSE OF YOURS IS NO VALUE WHATSOEVER!!!

[RHH222]

SORRY, THEY TOOK MY POST DOWN THAT HAD THE PHONE NUMBER SPELLED OUT. THAT SHOWS YOU THAT THEY REALLY DON'T WANT TO TALK TO US. TRY EIGHT HUNDRED HP INVENT. THAT'S IT, LET US SEE IF THEY TAKE THIS POST DOWN. 

[Riddle_Decipher]

@Davieeakinm1 @RHH222 I understand your concerns and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can simply click here

@PEPPER15 please refer to the below steps to obtain a phone number for your region:

I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thank you for visiting the HP Support Community. 

[PEPPER15]

Hey HP...It's not letting me generate a case number because it's not under warranty. It was working fine until this recall. HP you need to stand behind your product and provide a freaking solution. If a car company has a recall they notify the customer and tell them what to do and it's free to fix. Your telling me there's a recall, but since it's not under warranty anymore it's my problem. I still have my original receipt. Here's what you should do. Send me a printer that's equivalent and in return I will send you back the recalled printer and I'll provide the original receipt. Just like with any recall you should get these back in your hands ASAP. I'm sure this is not going anywhere. I followed your steps you listed and where it says click on show options it's nowhere to be found on the webpage. The funny thing is that I'm not surprised just like how HP and Office Max hasn't heard of this recall issue. SMH

[PEPPER15]

Another thing HP should provide customers who use 902 ink a dedicated phone number to call in. We talk to a customer service rep and it should take no more than 10 minutes to resolve this issue. Bottom line is these printers are damaged and will never work properly again and HP just wants you go out and buy a different HP model. 

[Riddle_Decipher]

@PEPPER15 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can simply click here.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thank you for visiting the HP Support Community. 

[yvette3339]

The cartridges are not available on the HP web site.  There is no information about the problem or a possible resolution.

[Riddle_Decipher]

@yvette3339 I'm afraid there are no updates on this as off now, however, we are working on it and an update will be released soon,

Meanwhile, to assist you better, here's what I'll need:

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Chuck858]

It is really a bummer that nobody can find any "902" ink anywhere.  I ran out of ink today so I opened my 4-pack and the cyan cartridge read that it was not compatible with the printer.  Not knowing about the recall, I ran over to Office Depot to try to exchange the ink and was told about the issues HP was having.  I did have a receipt from July 2020 when I purchased it.  Since they had no ink on hand and it was a recalled item,  they credited my card back.  Lucky me... Looks like I'll be shopping for a new printer.