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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-19-2021 11:22 AM

HP Recommended
Product: HP Deskjet 3700 series - HP5E5A66
Operating System: Microsoft Windows 10 (64-bit)

When trying to configure the printer, a prompt appears 'A custom password has been set for your printer'  I have no idea what this password is, and none of the status pages displays a password (other than the wifi direct password of 12345678 - that didnt work either).  I do not know why a custom password has been set as this is my printer and I expect to have full admin control over it.

 

Please advise how to remove or reset the admin password.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-19-2021 01:26 PM

HP Recommended

Solved - there is a PIN number on the back of the printer next to the serial number.  Might be better if the prompt asks for a PIN rather than a 'custom password'!

View solution in original post

3 REPLIES 3

‎08-19-2021 01:26 PM

HP Recommended

Solved - there is a PIN number on the back of the printer next to the serial number.  Might be better if the prompt asks for a PIN rather than a 'custom password'!

‎08-19-2021 03:22 PM

HP Recommended

Hello davidgwsm,

Thank you for visiting our community, we are glad that you have resolved the issue you were experiencing on your device.

In this case, we thank you for sharing the solution, so that you can help other users who are experiencing the same problem.

Please, reach out if we can help you with anything else.

HP Support Community

I work on behalf of HP.

‎01-16-2024 10:21 AM

HP Recommended

Hi community!

The following link may also help you:

 

Find the wireless network password or PIN to connect an HP printer

 

SofiaML
HP Support Community

I work on behalf of HP.
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