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09-17-2017 04:11 PM - edited 09-17-2017 04:15 PM
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues while scanning/copying from ADF on your HP LaserJet printer. Don't worry as I have a few suggestions which should help you resolve this issue.
To provide you with an accurate solution, I'll need a few more details:
Does that Scanner bulb light up?
Does the scanner bar move when you open the lid & press the copy button?
Let's start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.
With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
Remove USB cable, if present.
Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
Turn on the printer and wait till warm-up period finishes and the printer is idle.
If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website.
For more assistance, please visit this link: HP Printers - Updating or Upgrading Printer Firmware
For more assistance, please follow all the steps suggested in the support document for - HP LaserJet Pro CM1410, M1210, and M1530 Multifunction Printers Series - 'Document feeder mispick' M...
If the issue persists, I would suggest the next step would be to perform an advanced reset on the printer.
I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.
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I hope this helps resolve this issue completely,
I am an HP Employee
09-18-2017 10:12 AM - edited 09-18-2017 10:12 AM
hi I tried factory reset . But no help .
Yes the Scanner bulb lights up.
Yes the scanner bar move when i open the lid & press the copy button.
The only problem is Document loaded is always on screen. The little arm attached gets attached as soon as i close the upper part or i scan or copy something from ADF.
09-18-2017 06:58 PM
Thank you for replying,
As I understand you are still having the issues with the ADF, Just wanted to check if you have followed the steps suggested in the previous post as well as the advance reset on the printer. If you haven't I would recommend you follow the steps and get back to us with the results for further assistance.
If you have followed and still having the issue. I would recommend you contact our HP phone support for further assistance.
HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true
(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
(3) Once completed click the 'Show Options' icon on the bottom right.
(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.
If you have any troubles, let me know and I will do my best to help!
Hope this helps, for any further queries reply to the post and feel free to join us again
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
If you wish to show appreciation for my efforts, mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment.
I am an HP Employee