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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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Attempting to scan to computer with Win10.  Unable to find the setting to activate.  The printer does not see the computer on the network.  Printer wireless print test indicates the network connection is operating well.

4 REPLIES 4
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Devildog70, welcome to the forum.

 

Here is the full feature Software for Win 10.  I suggest installing it and reinstall your printer to see if that helps.

 

Please click the "Thumbs up + button" if I have helped you and click "Accept as Solution" if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
HP Recommended

I am having the same problem with my mom's new computer running Windows 10.  Her printer is an HP Officejet 6500A.  Will this work for her also or is there a different download I can use?  Thank you!

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how to I get the scanner to work on my HP with windows 10

HP Recommended

Hi @roxhowl,

Thanks for using the HP forum.

 

Can you download and install the FULL feature printer software from HP for your operating system:

http://support.hp.com/us-en/drivers/selfservice/hp-officejet-6500a-e-all-in-one-printer-series-e710/...


Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

How to Scan to Computer

In order to scan from Printer to Computer, you would need to install the Full feature Printer software first.
Once you have installed the software,

1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a "Manage Scan to Computer", click on that.
3. Make sure that you "Enable" the Scan to Computer. Also make sure the tab "Automatically start Scan to Computer when i log on to Windows" is check if you want to have this feature permanent. (an example is shown below)

scan to pc1.jpg

 

scan to pc2.jpg


Hope that helps.



I am an HP Employee. Although I am speaking for myself and not for HP.
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